📄 Refund Policy - Boscape

Last updated: November 28, 2025

This Refund Policy explains how Boscape (“Boscape”, “we”, “our”, “us”) handles refund requests for subscriptions and purchases made through our platform. All payments for Boscape subscriptions are processed by Paddle, our authorized Merchant of Record.

1. Payments Processed by Paddle

Boscape uses Paddle to securely process all subscription and billing transactions. As the Merchant of Record, Paddle manages:

• Payment processing
• Refund processing
• Fraud prevention
• Tax collection

2. General Refund Principles

Because Boscape provides digital services and subscription-based products, refunds are not automatically granted. However, we may provide a refund under certain conditions described below.

Refunds may be approved for:

• Duplicate purchases
• Accidental renewals (requested within a reasonable time window)
• Technical issues that prevent use of the platform
• Incorrect charges caused by system errors

Refunds will NOT be granted for:

• Failure to cancel before renewal
• Unused time within an active billing cycle
• Change of mind or lack of use
• Issues related to third-party integrations outside our control

3. Subscription Renewals

Subscriptions renew automatically unless canceled prior to the renewal date. Canceling a subscription stops future charges but **does not automatically trigger a refund** for the current billing cycle.

4. How to Request a Refund

To request a refund please send a email to info@boscape.com to assist you.

5. Refund Timeframe

If a refund is approved:

• Refunds are typically processed within 3–7 business days
• The amount will be returned to the original payment method

6. Exceptions

Boscape reserves the right to deny refund requests if:

• There is evidence of misuse, fraud, or abuse
• The request falls outside a reasonable timeframe
• The subscription has been used extensively during the billing cycle

7. Chargebacks

Customers are encouraged to contact Boscape or Paddle before initiating a chargeback. Unfounded chargebacks may result in suspension or termination of the user account.

8. Chargebacks

We may update this Refund Policy periodically. If significant changes occur, we will notify users via email or platform notification.

9. Contact Us

For refund-related requests, contact: info@boscape.com